Bridge-crossers who commute to work from Southern Indiana to Louisville or vice-versa will need to do a little planning to get their monthly discount.
About 5,000 drivers received an erroneous late fee notice for their toll payments this month, RiverLink has said.
Those drivers would have gotten first and second notices about tolls owed within a few days of one another – in some cases, even on the same day – giving them little to no time to pay tolls before facing the $5 fee in the second notice.
“That should never be the case,” RiverLink spokeswoman Mindy Peterson said.
Peterson said RiverLink noticed the error, drivers were identified and accounts were credited with the erroneous $5 late fee “within days.”
If someone suspects this happened to them, Peterson suggested going online to check their balance. The amount should be the balance owed from tolls, with no penalty fee.
The error stemmed from the mail house where invoices are prepared, Peterson said. Some invoices were inadvertently held and sent out the same day as late fee notices, she said, calling it a communication error rather than a system error.
It wasn’t immediately clear how many drivers had paid the $5 fee before the problem was recognized and credits were added to their accounts.
“If somebody did that, reach out to RiverLink,” Peterson said. “… Clearly, we’ll take care of that.”
Callers faced high wait times in the past week to ten days, Peterson said, but those appear to be trending down. Drivers are encouraged to pay online, rather than calling customer service, unless they believe they paid the $5 fee without needing to.
Reach reporter Darcy Costello at firstname.lastname@example.org or 502-582-4834.
Source: Courier Journal